عوامل روانشناختی موثر بر فرهنگ خدمت عمومی در سازمان ورزش و جوانان استان سیستان و بلوچستان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشیار مدیریت آموزشی، دانشکده علوم تربیتی و روان‌شناسی، دانشگاه سیستان و بلوچستان، زاهدان، ایران.

2 دانشجوی کارشناسی ارشد مدیریت آموزشی، دانشکده علوم تربیتی و روان‌شناسی، دانشگاه سیستان و بلوچستان، زاهدان، ایران.

چکیده

هدف: هدف پژوهش حاضر بررسی عوامل روانشناختی موثر بر فرهنگ خدمت عمومی در سازمان ورزش و جوانان استان سیستان و بلوچستان بود.

روش‌ها: روش پژوهش توصیفی-پیمایشی یود. جامعه آماری پژوهش مدیران و کارکنان سازمان ورزش و جوانان استان سیستان و بلوچستان بودند که به شیوه نمونه‌گیری در دسترس 296 نفر مورد مطالعه قرار گرفتند. برای جمع‌آوری اطلاعات از پرسشنامه فرهنگ خدمت عمومی استفاده شد. برای تحلیل اطلاعات از از آزمون تی تک نمونه‌ای با استفاده از نرم افزار SPSS نسخه 21 استفاده شد.

یافته‌ها: یافته‌ها نشان داد که میانگین فرهنگ خدمت عمومی و مولفه انگیزه خدمت عمومی، و نماد خدمت عمومی از میانگین نظری بزرگ‌تر و معنادار بود. نتایج در بُعد عوامل روانشناختی موثر بر فرهنگ خدمت عمومی نشان داد میانگین مولفه ارزش‌های روانشناختی و اخلاق خدمت عمومی و تمامی زیر مولفه‌های آن شامل صداقت، شفافیت، شایسته‌سالاری، قانون محوری، مسئولیت‌پذیری و انگیزش درونی، حفظ منافع عمومی، نگرش مثبت به کارکنان، اثربخشی، کارایی، بهره‌وری، برابری و عدالت اجتماعی، نگرش مثبت به، انگیزش بیرونی، نگرش مثبت به ارباب رجوع، پیگیری خواسته‌های جامعه، شجاعت، و هویت سازمانی، ادب، نزاکت و نجابت، درستی و انصاف، سازگاری با محیط و ارباب رجوع، کیفیت و تعالی محوری، و وجدان کاری از میانگین فرضی (3) بزرگ‌تر است (001/0P<).

نتیجه گیری: براساس نتایج مطالعه حاضر به مدیران عالی سازمان پیشنهاد می شود به عوامل روانشناختی موثر بر فرهنگ خدمت عمومی توجه ویژه داشته باشند.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Psychological Factors Affecting the Culture of Public Service in General Administration of Sports and Youth in Sistan and Baluchestan Province

نویسندگان [English]

  • Naser Nastiezaie 1
  • Somayeh Bameri 2
  • Fereshteh Azadi 2
1 Faculty of Education and Psychology, University of Sistan and Baluchestan, Zahedan, Iran.
2 Faculty of Education and Psychology, University of Sistan and Baluchestan, Zahedan, Iran.
چکیده [English]

Purpose: This study aimed to identify and analyze the psychological factors influencing the culture of public service within the General Administration of Sports and Youth in Sistan and Baluchestan Province.

Methods: This applied research employed a descriptive-survey methodology. A sample of 296 participants was selected through convenience sampling using the Cochran formula. Data were collected using a standardized Public Service Culture Questionnaire, which measures three key dimensions: Public Service Motivation, Psychological Values and Ethics of Public Service, and Symbols of Public Service. The data were analyzed using a one-sample t-test in SPSS software-21.

Results: The findings showed that the mean scores of public service culture and the components of public service motivation and symbols of public service were significantly greater than the theoretical mean. Furthermore, results in the dimension of psychological factors affecting public service culture indicated that the mean score of the psychological values and ethics of public service component—and all its sub-components including honesty, transparency, meritocracy, rule of law, responsibility and intrinsic motivation, safeguarding public interests, positive attitude towards employees, effectiveness, efficiency, productivity, equality and social justice, positive attitude towards the organization, extrinsic motivation, positive attitude towards clients, pursuing societal demands, courage and organizational identity, politeness, modesty and decency, integrity and fairness, adaptability to the environment and clients, quality and excellence orientation, and work conscience—were greater than the assumed mean (3) (P< .001).

Conclusion: The results of this study suggest that senior organizational managers should give particular consideration to the psychological factors influencing public service culture.

کلیدواژه‌ها [English]

  • Motivation of Public Service
  • Psychological Factors
  • Symbols of Public Service

مراجع

  1. Rezaeizadeh MJ, Kazemi D. Reconceptualizing public service theory and its governing principles in the constitution of the Islamic Republic of Iran. Contemporary Comparative Legal Studies, 2012, 3(5), 23–46. In Persian
  2. Oikeh SE, Akinbode M, Ogundipe MO, Ajayi E, Araba T. Sustainability of service culture in higher education management: Scale development. Journal of Educational and Social Research; 2019, 9(3), 229- 238. https://doi.org/10.2478/jesr-2019-0041
  3. Adiguzel Z, Ozcinar MF, Karadal H. Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? European Research on Management and Business Economics, 2020, 26(2), 103-110. https://doi.org/10.1016/j.iedeen.2020.04.002
  4. Sherkai M, Alvani SM, Ataei M, Ardalan O. Identification and prioritization of factors influencing service culture in government organizations: A case study of Alborz Governorate. Management and Defense Research, 2022, 21(96), 47–76. In Persian
  5. Box RC. Public Service Values. Routledge, Taylor & Francis, New York. 2015.
  6. Dingwall R, Strangleman T. Organizational cultures in the public services The Oxford Handbook of Public Administration (pp. 468-490). Oxford/New York: Oxford University Press. 2005.
  7. Yousefi Amiri M, Khayefollahi AA, Mortazavi M, Fani AA. Analyzing and designing a public service culture model in government organizations. Public Administration, 2022, 14(3), 346–370. In Persian https://doi.org/10.22059/jipa.2022.341227.3133
  8. Bahramzadeh MR, Manzari Tavakoli A, Salajegheh S, Pourkiani M, Sheikhi A. Public service motivation and organizational and non-organizational factors. Studies in Management Improvement and Transformation, 2020, 29(97), 9–39. In Persian https://doi.org/10.22054/jmsd.2020.46096.3411
  9. Hamidizadeh A, Tahmasbi R, Mirzaei A. Investigating factors affecting public service motivation. Management of Government Organizations, 2016, 4(2), 51–66. In Persian
  10. Barani S, Faqihi A, Najafbeigi R. Pathology of organizational culture in the public sector of Iran. Quarterly Journal of the Iranian Association of Management Sciences, 2017, 12(46), 1–20. In Persian
  11. Omrani M, Bagheri M, Qurchian N, Jafari P. Identification of institutionalization components of service culture among employees of medical sciences universities and examination of their status. Islamic Lifestyle with a Focus on Health, 2020, 4(3), 159–165. In Persian
  12. PourEzzat AA, Mokhtarian Pour M, Azari H. Identifying components of public service motivation in public organizations. Organizational Behavior Studies, 2020, 9(3), 215–238. In Persian
  13. Molaei Ghara M, Raznehan F, Zahedi SM, Moeidfar S. Measuring Iranian administrative culture: An institutional approach. Management and Development Process, 2020, 33(1), 81–104. In Persian http://dx.doi.org/10.29252/jmdp.33.1.81
  14. Rashid K, Karimi K, Ataei M, Alizadeh G. Development and validation of a civility test and its relationship with service delivery among housing bank employees. Management of Government Organizations, 2020, 8(3), 137–150. In Persian
  15. Fardin M, Yaghoubi NM. Identification and prioritization of institutionalization methods of organizational culture based on human dignity and valuing human capital: Case study of University of Sistan and Baluchestan. Organizational Culture Management, 2017, 15(4), 735–765. In Persian https://doi.org/10.22059/jomc.2018.129176.1006494
  16. Liu B, Tang N, Zhu X. Public service motivation and job satisfaction in China: An investigation of generalisability and instrumentality. International Journal of Manpower, 2008, 29(8), 684-699. https://doi.org/10.1108/01437720810919297
  17. Holt SB. For those who care: The effect of public service motivation on sector selection. Public Administration Review, 2018, 78(3), 457-471. https://doi.org/10.1111/puar.12906
  18. Petrovsky N, Ritz A. Public service motivation and performance. A Global Forum for Empirical Scholarship, 2014, 2(1), 57-79. https://doi.org/10.1108/EBHRM-07-2013-0020
  19. Horváth Z, Hollósy-Vadász G. Testing the public service motivation and calling in Hungary. Acta Oeconomica Universitatis Selye, 2018, 7(2), 47-58.
  20. Hamidizadeh A, Danaeefard H, Tahmasbi R, Homaei Latif M. Examining antecedents of public service motivation in Iranian governmental organizations. Public Policy, 2018, 4(3), 123–139. In Persian https://doi.org/10.22059/ppolicy.2018.68430
  21. Bozeman B, Su X. Public service motivation concepts and theory: A critique. Public Administration Review, 2015, 75(5), 700-10. https://psycnet.apa.org/doi/10.1111/puar.12248
  22. Zubair SS, Salman DY, Irfan DS, Jabeen DN, Moazzam DA. Towards a holistic model of Public Service Motivation: A Systematic Literature Review. Journal of the Research Society of Pakistan, 2018, 179-192
  23. Waldo D. The Administrative State: A Study of the Political Theory of Public Administration. Holmes & Meier, New York. 1984.
  24. Samadi Miyarkalaei H, Faqihi A, Danayifard K. Understanding values in public services: Managers’ values in government organizations. Organizational Behavior Studies, 2019, 8(1), 101–134. In Persian
  25. Dolan SL, Altman Y. Managing by values: The leadership spirituality connection. People and Strategy, 2012, 35(4), 20-26.
  26. Jørgensen TB, Bozeman B. Public values: An inventory. Administration & Society, 2007, 39(3), 354-381. https://doi.org/10.1177/0095399707300703
  27. Haynes BP. The Impact of Office Layout on Productivity. Journal of Facilities Management, 2008, 6(3), 189201. https://doi.org/10.1108/14725960810885961
روانشناسی ورزش
دوره 16، شماره 1
1403
صفحه 288-304

فایل ها

سابقه مقاله

  • تاریخ دریافت: 10 آبان 1401
  • تاریخ بازنگری: 11 اسفند 1401
  • تاریخ پذیرش: 22 اردیبهشت 1402

هم رسانی

ارجاع به این مقاله

آمار